Terms & Conditions

Images/Pictures shown on our website are for illustration purposes only. The selling price on the website is only for the following:

• Gelato Pints
• Waffle
• Croffle
• Mini Gelato Cakes
• Cones
• e-Gifts: Digital cash vouchers
• All frozen products; gelato pints must be stored in the freezer.
• All prices shown on the website are inclusive of 6% service tax.
• Access to our website and to our service are permitted on a temporary basis, and we reserve the right to withdraw or amend access to our website or our services without notice. We will not be liable if, for any reason, our Site or our Services is unavailable at any time or for any period.
• You are responsible for maintaining the confidentiality of your order details and any activities under your account. If you have any concerns or suspect your login details may have been misused, contact marketing@frostnbites.com to inform us. Your account can be deactivated at any time.
• You may use our website only for lawful purposes. You may not use our website or our services in any way that breaches any applicable local, national or international law or regulation. You also agree not to access without authority, interfere with, damage or disrupt any part of our website or our services or any network or equipment used in the provision of our services.
• We are the owner of or the licensee of all intellectual property rights in our website and our services, and in the material published on it. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.
• We will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience with our website. Any inaccuracies informed to us, we will attempt to correct them as soon as we reasonably can. To the extent permitted by law, we exclude all liability for loss or damage which you or any third party may incur in connection with our website, our services, and any website linked to our website and any materials posted on it.

All orders and other requests received are subject to acceptance by fRost n Bites, and any of its personnel, reserve the right, at our absolute discretion, to reject any order. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.

Should you encounter any issues with your order, please call or whatsapp us at +6012 2648823 or email us at marketing@frostnbites.com within 24 hours of your delivery order. We are available every Monday – Friday, 9am – 6pm.

• Once payment is made, no refund nor cancellation on all purchases is permitted.
• Once the order(s) are delivered, the items are not exchangeable.
• Eligibility for a refund requires your case to be reported within 24 hours upon delivery (or pick-up) of your order, and any refund is subject to a mandatory review and investigation process by our management team.
• The delivered products should remain in the same condition as delivered.
• When filing your report, kindly provide us with your order number and several pictures of the defective products.
• We may cancel any orders if the ordered products are unavailable for any reason, and you will be notified when the refund process has been initiated.
• Gelato Fruity reserves the right to review any refund request and amend the terms and conditions governing our refund policy from time to time.

Missed Delivery

If fRost n bites or our delivery partner fails to complete the order, frost n bites will reschedule the delivery of your order at no additional cost. Alternatively, you can opt to cancel the order and we will refund the cost of the item(s) which was not delivered correctly.

Wrong or Defective Products

If the wrong item or a defective product is delivered to you, fRost n bites will redeliver the item to you at no additional cost. Alternatively, you can opt to receive a refund for the cost of the item which was wrongly delivered or defective.

Incomplete Order

If any item be missed out in your order, fRost n bites will deliver the missing item to you at no additional cost. Alternatively, you can opt to cancel the item that not delivered and receive a refund for the cost of the missing item.

Adverse weather conditions

During adverse weather conditions (including heavy rain, storm, typhoon, and flood), our delivery partners may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. In the event of adverse weather conditions, we will endeavor to contact you as soon as practicable to inform you of the delay.

Force Majeure

fRost n bites shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following:
(i) Acts of God,
(ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism,
(iii) the act of any government or authority (including refusal or revocation of any license or consent),
(iv) fire, explosion, flood, fog or adverse weather,
(v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles,
(vi) default of suppliers, sub-contractors or delivery partners,
(vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and
(viii) any cause or circumstance whatsoever beyond fRost n bites’s reasonable control.

The use of www.frostnbites.com and these Terms and Conditions shall be governed by and construed in accordance with Malaysian law and you hereby submit to the exclusive jurisdiction of the Malaysian courts.